An Unbiased View of Telus billing support

You acquire by owning the paperwork and copies of everything despatched. I had everything when speaking to a rep in man or woman. He informed me which the features and selections weren't Component of any promo, and described how Telus was having flooded with these kind of troubles.

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Appuyez sur 5 pour enregistrer une carte de crédit et suivez les instructions pour fournir les détails de votre carte de crédit.

The men and women carrying out this are not resellers. These are scum and con artists. And they need to be prosecuted.

I am on the lookout for the telephone copyright to talk into a representative and questioning if they are available in the weekend. I need to make payment preparations and tried to on chat, nonetheless they advised me I really have to get in touch with. 

They're, for my part, rip-off artists who will be triggering Telus as well as their customers Extraordinary frustration, Using the intent of growing their commissions or revenue bonuses in the expense of others.

The TELUS team acknowledges that our get the job done spans numerous Territories and Treaty parts and we've been grateful for the traditional Expertise Keepers and Elders who will be with us these days, all those who have long gone before us as well as the youth that inspire us.

The scammer known as this morning from the quantity 17787193836. It was a Telus technical support lady. She made available me to vary my phones into a loyalty plan which was a means greater deal than what I've now.

Also, these people today do not provide correct explanations of all the costs related to the offerings, nor provide choices or correct email communications.

Résolu! Nouveau forfait de données Les 6Go de données sur mon nouveau forfait acheté hier a été activé mais je peux pas vérifier combien de Go je consomme parce que quand je me connecte sur mon compte je peux voir que c'est toujours mon ancien forfait qui est actif alors que ça devrai.

I had to Call CS today with Chat and the department I need to talk to is simply accessible by mobile phone. The CS on Chat organized a call back at an agreed upon time slot. When that Division named me afterwards I got anything sorted out.

So inefficient. An email would get the information across a whole lot less complicated. The subsequent agent mentioned sorry and may reverse the last thirty day period’s cost and terminate it. The following thirty day period A different $7. Sigh. Around the cellphone again around 1-1/2 hour. The 2nd agent was defending her employer and implying I used to be Completely wrong. Just charge me the $340 and end the $seven month to month Invoice and cancel the camera, I begged her, and afterwards I finished the decision. She remaining a message declaring she simply cannot continue Together with the cancellation because I hung up. At this point I’m sensation physically ill from it. I contact all over again… forty five minutes. You should, just conclusion this marriage now. Ultimately Yet another agent assured me It will be cancelled. In whole, above eleven several hours to the cellphone given that February attempting to handle the digicam return. It felt like punishment… as though I’m the enemy - immediately after shelling out over $40,000 with Telus over the years and hardly ever the moment complained. I’m very individual and well mannered. My ask for was so basic. The complete factor was created painfully complicated and prolonged for months.

Resolved discussions is going to be shut and saved for ninety days, and might be accessed inside the Information Centre in the My TELUS application. 

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